HOW LONG DOES IT TAKE TO FINISH A PROJECT
This really varies from project to project. As Project Creator, it is a great idea to send out regular updates to your Contributors and let them know if there are any changes or delays. As a Contributor, it is important to understand that projects may often take longer than expected.
DOES INDIELIVEWIRE GUARANTEE THE REWARDS?
We are a platform only and it is ultimately the responsibility of Project Creators to fulfill the rewards. We encourage Contributors to do as much research as they can with each project to make a determination as to whether or not it is a worthwhile effort. We encourage Project Creators to show a history of completion of past projects, include weblinks and/or social media accounts to help demonstrate trust and confidence. THE MORE INFORMATION, THE BETTER.
HOW DO I CLAIM A REWARD?
When you contribute to a project, it is the responsibility of the Project Creator to contact you and fulfill the reward. Make sure you include accurate contact information.
HOW DO PROJECT CREATORS GET PAID?
Project Creators are paid directly through their PayPal account. Payments are submitted immediately with each contribution. You can also have contributors pay you directly with an offline contribution.
HOW CAN CONTRIBUTORS MAKE A PAYMENT?
We use PayPal for PayPal payments and Stripe for Credit Card processing. You can pay with credit card or with PayPal. Contributions go immediately and directly to the Project Creator.
IndieLiveWire does not hold funds on the behalf of Project Creators or Contributors and we cannot guarantee a Project Creators work; therefore we do not offer refunds. The Project Creator is solely responsible for finishing the project. IndieLiveWire does not offer refunds. When a contributor donates to a project, they are entering into a contract with the Project Creator, who is responsible for any refunds. Please read our Terms for more details.
WHAT IF A PROJECT IS NOT COMPLETED?
It is up to the Project Creator to work with Contributors to resolve. In the world of crowdfunding, it is best practices for a Project Creator to finish a viable alternative or to refund contributions.